FAQ

We happy to answer all kinds of questions regards to our products and services. Please kindly send us your question to info@nowcollection.my if unable to find your answer posted at here.

DELIVERY

Once your payment has been cleared. We will start packing your order and send out by using PosLaju – courier company in Malaysia

We will notify you in your member dashboard.

We are contactable using the following avenues:

Yes, we offer free delivery for purchase RM99 and above anywhere in Malaysia! Order from oversea may have additional shipping charges.

Yes, we ship to over 19 countries around the world.

For local delivery, orders are shipped via Pos Laju. For oversea orders we appointed Citylink as our international delivery partner.

PAYMENT

We accept the following payment cards: Visa, Visa Debit & Mastercard (Support by PayPal).

paypal

Bank Transfer/ATM Bank In/Maybank2u Transfer/OCBC Bank Transfer

We accepts payment by major bank in Malaysia. Inter-bank funds transfer can be made via ATM machines or Internet Banking.

Effective 2 May 2013, bank charge for IBG transaction performed online via internet banking or mobile banking will be reduced to RM0.10 only, compared to the current rate of between RM1-RM4.

Local Bank Transfer

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Account No: 510143085273
Account Name: First Rise Sdn Bhd
Bank Address: Karamunsing Branch, Bangunan Maybank, No. 1 Lorong Kemajuan, Karamunsing, 88000 Kota Kinabalu, Sabah

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Account No: 1651026200
Account Name: First Rise Sdn Bhd
Bank Address: OCBC Kota Kinabalu Branch, 21 & 23 Jalan Pantai, 88000 Kota Kinabalu, Sabah

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Account No: 21002800163192
Account Name: First Rise Sdn Bhd

When you reach the final billing page and submit your order you will requested either to choose pay will credit card (PayPal) or Bank in Method.

If you choose pay with  credit card (PayPal), you will be divert to PayPal Site to make payment. PayPal payments are made immediately, quicker than sending checks or money orders. You pay right from the item listing page and your payment is deposited directly into the our account.

For all transaction via interbank, please provide the information below once payment being made.

Kindly ensure payment via MSN, email or SMS after the transaction. Otherwise, merchants will not be sending out on time.

Please send us the transaction details after you have completed your payment:

1.) Name of Receiver
2.) Receiver Address
3.) Receiver Contact No.
4.) Date of Payment & Payment Amount
5.) Payee Bank
6.) Mode of Payment (ATM; Online-Banking; Counter; Interbank Transfer)
7.) Order Number

To pay with PayPal, you’ll need to set up a PayPal account on the PayPal website.

If you choose PayPal as your payment method at the checkout, you will be divert to paypal transaction page in order to proceed make payment from your paypal account.

Why pay with PayPal?

  • It’s safer: shop at thousands of websites without sharing your financial details.
  • It’s faster: with no need to type in your card details, you can check out in a few clicks.
  • It’s easier: all you need is an email address and password to pay online.

How To Order

You can change your info once you had login into your account dashboard. Click “Edit Account

You can check all your order status from > My Account > Track My Order

Simply go to “Login / Register” button at mid navigation bar on right side of the page. Fill up your username and password and other account details.

  1. Once added product into shopping cart. You can proceed to checkout by clicking “Checkout Now”
  2. Check your order details and confirm by clicking “Continue”

While you are browsing any product page. You will able to see the “Love” icon located top right at any product image.

Simply click on it and will saved in wishlist cart. You can review any your wishlist cart in your account anytime.

Products/Stock

We aim to give as much information under the product descriptions as possible, however if you have any further queries please contact us and we will try and find out for you.

Many of the items shown in adverts sell out very quickly. Please contact us with the item code and/or name and we will try and find out if we will be getting more stock in.